Terms of service

The following General Terms and Conditions (GTC) shall apply to all contracts concluded with KAA DOS GmbH, Neue Schönhauser Str. 2, 10178 Berlin (KAA DOS) for orders and the purchase of goods via the store at the Internet address www.kaados.com (Store).

Orders placed via the Store are concluded with KAA DOS GmbH, Neue Schönhauser Str. 2, 10178 Berlin.

3.1.  The prices listed in the offer at the time of the order apply. All prices quoted are total prices and include statutory value added tax. Information on the countries to which we deliver, delivery times and shipping costs can be found  here  .

3.2. Our products are shipped with DHL. Delivery is made by shipment from the warehouse to the shipping address. The delivery period is 2-8 working days from receipt of the shipping confirmation.

3.3. Information on delivery times can be found on the respective item detail page.

3.4. Items are only delivered in normal household quantities and only to consumers.

4.1. The presentation of products in the store does not constitute a legally binding offer. By clicking on the button "Order now", you are placing a binding order for the products contained in the basket. You can change your details and the order in the shopping basket at any time before submitting the order. Confirmation of receipt of the order will be sent by email immediately after the order has been submitted (Order Confirmation), which constitutes the conclusion of the contract. You will also receive a separate email (Shipping Confirmation) when the order has been shipped. The shipping confirmation will include the invoice for your order and our General Terms and Conditions for your records.

4.2. Alcoholic products may not be sold to minors. By ordering alcoholic products, you confirm that you are of the minimum age required by law. You are obliged to ensure that only you or persons of legal age authorised by you to accept the delivery receive the goods. If minors place orders, we hereby revoke the contract as a precautionary measure in accordance with Section 109 of the German Civil Code (BGB).

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdraawl, you must inform us (KAA DOS GmbH, Neue Schönhauser Str. 2, 10178 Berlin, email: hey@thehaus360.com) of your decision to withdraw this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the products to us immediately and in any case no later than fourteen days from the day on which you notify us of the withdrawal of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

We shall bear the costs of returning the products for returns within Germany. For returns from other countries, you shall bear the costs of the return. You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

End of the withdrawal policy

Sample withdrawal form

(If you wish to withdraw from the contract, please fill out this form and return it to us.)

To

KAA DOS GmbH

Neue Schönhauser Str. 2

10178 Berlin

hey@thehaus360.com

I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()

•⁠  ⁠Ordered on () __________ / received on () ________________

•⁠  ⁠Name of the consumer(s)

•⁠  ⁠Address of the consumer(s)

Signature of consumer(s) (only if notification is made on paper)

•⁠  ⁠Date

(*) Delete as applicable.

A right of withdrawal exists in accordance with Section 312g (2) of the German Civil Code (BGB), among other things not in the case of contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer and it expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

We endeavour to have the products offered in the store in stock for you at all times. If we do not accept an order because, in exceptional cases, a product is no longer available, we will inform you immediately by email. In this case, we will refund any payments you have made.

KAA DOS endeavours to ensure the security of its customers' personal data. KAA DOS processes all data (e.g. collection, processing and transmission) in accordance with the statutory provisions and in compliance with KAA DOS's data protection regulations. The data protection regulations form an integral part of these General Terms and Conditions.

9.1. All goods from our shop are subject to statutory warranty rights.

9.2. All bottle images on our website are for illustrative purposes only and are similar to the item described: The bottle images may differ from the bottles delivered in terms of their external appearance. If we offer our distillate products for pre-order (subscription), i.e. before the maturation process is complete, all specific information about the distillate (such as the alcohol content) is for illustrative purposes only. 

9.3. KAA DOS shall be liable for damages resulting from injury to life, limb or health or from the breach of essential contractual obligations (cardinal obligations) as well as for other damages based on an intentional or grossly negligent breach of duty by KAA DOS, its legal representatives or vicarious agents. Essential contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract. In the event of a breach of essential contractual obligations, KAA DOS shall only be liable for the foreseeable damage typical for this type of contract if this was caused by simple negligence, unless it concerns claims for damages arising from injury to life, limb or health. The provisions of the Product Liability Act remain unaffected.

The delivered goods remain our property until they have been paid for in full.

11.1. We offer numerous payment options in our shop, including credit card (Visa, Mastercard, American Express, Maestro), instant bank transfer (Klarna Sofort), purchase on account via Klarna, instalment purchase via Klarna, direct debit via Klarna, Google Pay, Apple Pay, Shop Pay, PayPal. We use Shopify Payments for this purpose.

 Payment via PayPal

You pay directly via your PayPal account. After submitting your order, you will be redirected to PayPal, where you will approve the order value. As soon as we receive notification of your authorisation, shipping will be initiated, depending on the delivery time specified for the item. Upon shipment, your PayPal account will be charged with the actual invoice amount, less any discounts. Goods that have been manufactured according to customer specifications or that are clearly personalised will result in your PayPal account being charged immediately with the actual invoice amount, less any discounts, etc.

You pay directly via your Apple account. After submitting your order, you will be redirected to Apple, where you can authorise payment of the order amount. As soon as we have been informed of your authorisation, the goods will be shipped, depending on the delivery time specified for the item. Depending on the payment method stored with Apple Pay, your account will be charged with the actual invoice amount, less any discounts, etc., immediately after authorisation or after shipment.

Payment with Google Pay

You pay directly via your Google account. After submitting your order, you will be redirected to Google, where you can authorise payment of the order amount. As soon as we have been informed of your authorisation, the goods will be shipped, depending on the delivery time specified for the item. Depending on the payment method stored with Google Pay, your account will be charged with the actual invoice amount, less any discounts, etc., immediately after authorisation or after shipment.

11.2. You will receive the invoice by email.

11.3. All payments and credit notes will be processed in the currency used for the purchase (EUR). Refunds will be made in the same currency as the purchase.

12.1. The language available for the conclusion of the contract is English.

12.2. Input errors can be detected during registration by a syntax and spelling check in the form fields and corrected by re-entering the form field.

12.3. The contract text will be stored by KAA DOS for billing purposes in accordance with the commercial law retention obligations and periods. The contract text is not accessible via the Internet after conclusion of the contract. These General Terms and Conditions and your order information can be saved at any time or printed out using the print function of your browser (right-click, "Print").

12.4. KAA DOS is not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.

13.1. The registered office of KAA DOS is in Berlin. All written enquiries should be sent to the following address: KAA DOS GmbH, Neue Schönhauser Str. 2, 10178 Berlin, Germany.

13.2. These General Terms and Conditions constitute the agreement between KAA DOS and the buyer. There are no verbal side agreements.

13.3. Contracts between KAA DOS and the buyer are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict of law provisions. In the case of contracts with consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.

13.4. The exclusive place of jurisdiction for all disputes arising from this contract is the registered office of KAA DOS if you are a merchant.

13.5. Should individual provisions be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provisions shall be replaced by the statutory provisions, if any.